Privacy policy.

At ezehay, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. The types of personal information we may collect include:

  • Personal Details: Name, email address, postal address, and phone number.

  • Payment Information: Payment details (e.g., credit card numbers), which are processed securely by our payment provider.

  • Order Information: Products purchased, delivery address, and transaction details.

  • Technical Data: Your IP address, browser type, time zone, and other details related to how you interact with our website.

  • Cookies and Tracking Technologies: Information about your activity on our website, such as pages visited and items viewed, using cookies and other tracking tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal details to process payments, ship products, and provide customer support.

  • To Communicate with You: We may use your contact details to send you updates regarding your order or respond to inquiries.

  • Marketing: With your consent, we may send you promotional emails about new products, special offers, or updates to our services.

  • Improvement of Services: We use your data to improve our website, services, and overall customer experience.

  • Legal Compliance: We may process your data to comply with legal obligations or for the purposes of fraud prevention.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who help us process payments, ship products, or run our website (e.g., payment processors, delivery companies, web hosting services).

  • Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We take your privacy seriously and implement appropriate technical and organisational measures to safeguard your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete data we hold about you.

  • Deletion: You can ask us to delete your personal data, subject to certain legal obligations.

  • Restriction: You can request that we limit the processing of your personal data.

  • Portability: You can request that we transfer your data to another organisation or directly to you.

  • Objection: You can object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Cookies

We use cookies to enhance your browsing experience and to collect information about how you use our site. Cookies are small data files that are placed on your device. For more detailed information about how we use cookies, please refer to our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. We will post any updates on this page and update the "Effective Date" at the top of this policy. Please review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

ezehay
Dove Barns, Ivy House Farm, Green Lane, Wibtoft, LE17 5BB